Contact us
Please check our frequently asked questions below to see if that helps with your inquiry. If not, someone will respond to your chat or email as soon as possible during business hours. Monday-Friday 10am-7pm Central Time.
FAQ
Below are some common questions:
NOTE THE FOLLOWING HOLIDAY SHIPPING DEADLINES WHEN ORDERING:
DHL Economy Select: December 18, 2023 1-5 Business days
Economy International: December 09, 2023 10-14 days
DHL Domestic Express: December 22, 2023
DHL Express Worldwide: December 22, 2023 1-2 Business days
USPS Priority Mail: Dec. 18-20 3-5 Business Days
Except during high volume times (new launches, holidays etc), orders are processed the same day if placed before 12PM EST. Next day if placed after 12pm EST and then ship out the next day.
All U.S. orders over $75 get FREE SHIPPING and international orders over $200 USD get FREE SHIPPING. *pre-order items excluded
FREE SHIPPING is an economy shipping service & speed
Once shipped, Most Shipments arrive within 3-8 business days in the United States, 7-14 Days everywhere else. Please allow extra time from October - December. We now offer more options for selecting your shipping prices and speeds during checkout.
Sometimes, if you us know quickly enough we will do our best to accommodate your request. Once an order has been processed, it cannot be changed.
Yes, we do. We offer multiple options for speed and cost with international shipping via USPS, DHL Ecommerce and DHL Express.
Most of our products are shipped directly from our Warehouse/Logistics/Fullfillment Center 3plg in New Jersey. They are a Women Owned and Ran company as well and only work with beauty brands. We are headquartered out of New Orleans, LA, Los Angeles, CA & San Jose, CA
Only if the product arrives damaged or is defective in some way. We don't usually accept returns but we will replace or refund your product for free if anything happens to them before they arrive to you.
Most products are shipped with tracking & Insurance. Tracking sometimes has delays in updates, if you contact support@vampyrecosmetics.com we can assist you with any questions you have about tracking.
*For December 2023, we are offering free returns/exchanges for a limited time for any orders that are bought with gift wrap.
Yes, all of our products are 100% Vegan & Cruelty Free.
Our products are all Talc Free and Gluten Free as well.
Full Ingredients for all of our products can be found in the product descriptions on our online store.
We use the best quality ingredients available and strive to make sure that our customers have all the information available to them to make an informed choice.
We are working on ensuring that 90% of our packaging is recyclable by 2025.
Our San Jose office is run completely on Solar Energy and we are striving to make all of our our operations more than 80% Energy Efficient by 2025.
Usually in China but in the U.S. whenever possible. All formulations & packaging designs are our own and we only work with factories that meet rigorous human rights, ethics, cruelty free & vegan standards.
Vampyre Cosmetics LLC (or just Vampyre Cosmetics for short) is our umbrella House of Brands above our other brands Alchemy Mythosis (Dark academia themed), Jane Austen Beauty (Literature themed) & Impysh Cosmetics (fantasy themed). We don't want to be pigeonholed into only creating for Vampyre Cosmetics. It's what the big companies do, so we decided to do it too. We just also make it clear these products are still by Vampyre Cosmetics for full transparency and credit.
House of Nocturne is also our Luxury Cosmetics Brand coming in 2024!
We sell wholesale to over 150 Independent stores around the world and also on www.hottopic.com and www.amazon.com We try to maintain a fairly current list here.
If you want to see our products in your local stores, ask them to find us on Faire or click the Wholesale link at the bottom of our site.
We love exhibiting at conventions!
See our list of upcoming events.
We were also the first makeup brand ever allowed on the show floor at San Diego Comic Con in 2022.
All of our product artwork is either Officially Licensed through the original IP owners, commissioned, public domain or original artwork. We believe artists always deserve to get paid top dollar for the work they do and we do not use AI. Batty Goth is our lead designer, see more of her work here.